Out-of-home Care

Helping to Keep Families Together

Interactive Community Care provides statutory and specialised substitute residential care (SSRC) out-of-home care (OOHC) to vulnerable young people across NSW. We understand children and young people placed in out-of-home care experience significant disruption, requiring specialist support. Children and young people with a disability who have experienced abuse and neglect also require highly skilled and well-supported out-of-home care. Our goal is to provide safety and stability in the short term while working with young people and their families to help keep the family unit together over the long term.





Accredited Care You Can Trust

Approved by the Office of the Children’s Guardian to provide statutory and supported OOHC services, Interactive Community Care also works with the Department of Communities and Justice to deliver short-term emergency placements. At a minimum, all staff must have experience, a Cert III qualification, a current Working With Children Check (WWCC) and pass a police background check. Interactive Community Care prioritises ongoing training and development to ensure we continue to meet the needs of all children and young people in our care and provide the best possible support.

Accredited Agency

Experienced Staff

Ongoing Training

Approved Arrangements For Out-of-home Care

Alternative Care Arrangements

Interactive Community Care is approved to make Alternative Care Arrangements (ACA) for young people who have not been able to find a place with a relative, a foster carer or an accredited OOHC placement. This may include temporary accommodation in a hotel or motel until a more stable solution can be found. We aim to provide much-needed support to help young people feel safe, protected and valued as we help them and their families address their challenges and find a way forward. Our trained staff are on hand to offer therapeutic support as well as compassion and understanding.

Individual Placement Arrangements

Focused on providing a more stable, home-like environment, Individual Placement Arrangements (IPA) offer emergency accommodation based on the individual needs of the child or young person. With access to 12 care homes across the state, Interactive Community Care draws on the experience of our professional and compassionate team to provide stability and safety in a time of great upheaval. During their stay, we work with the young person and their family to help identify and address the issues that led to the placement and facilitate their return to the home (when safe to do so).

Short-Term Emergency Placements

Short-Term Emergency Placements (STEP) are made when children and young people with high and complex needs can’t be immediately supported in kinship/relative care, foster care or other approved arrangements. Interactive Community Care works with the Department of Communities and Justice to deliver individualised residential emergency placements to ensure their ongoing health and safety. Offering 1:1 support, our trained staff are focused on meeting the needs of each young person while finding a more permanent and stable care arrangement to support their requirements.
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