Crisis Care + Emergency Respite Support

24/7 Care Across NSW

Interactive Community Care provides emergency respite and support 24 hours per day, 7 days a week, across New South Wales. With 12 care homes in the Hunter, Central Coast, Sydney, Mid-North Coast and Western regions, we offer vital support to children and young people in need. Trained in trauma-informed care, cultural sensitivity and first aid, our professional and caring team take a child-first approach. We recognise staff consistency is vital to developing routine and rapport for children in times of upheaval and we roster key workers to ensure stability and build trust.

Quick Response

Professional Team


Trusted Care When You Need it Most

Approved by the Office of the Children’s Guardian to provide statutory and supported OOHC services, Interactive Community Care also works with the Department of Communities and Justice to deliver short-term emergency placements. At a minimum, all staff must have experience, a Cert III qualification, a current Working With Children Check (WWCC) and pass a police background check. Interactive Community Care prioritises ongoing training and development to ensure we continue to meet the needs of all children and young people in our care and provide the best possible support.

Accredited Agency

Experienced Staff

Ongoing Training

Tailored Care for Respite + Emergencies

Emergency / Crisis Care

Interactive Community Care arranges emergency placements for children and young people who are no longer safe at home. Emergency placements often occur after hours and on weekends, requiring professional expertise at short notice. Our team of trauma-informed professionals are on call, day and night, to help vulnerable young people caught in unsafe situations. Taking a holistic and multidisciplinary approach, we secure their immediate safety while working with their families and other professionals to develop a path back to the family home (when safe to do so).

Respite Care

Giving parents and regular carers a break from their full-time caring duties is key to positive relationships. An effective tool for early intervention and family support, respite care has been shown to have positive effects on family functioning, community participation and conflict reduction. Interactive Community Care is approved to provide short-term respite care for planned and unplanned breaks to support young people and their families. Offering school holidays, weekends, mid-week and emergency respite services, we give young people the chance to enjoy life away from home.
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